How booking works

The TEND Promise

What happens with every booking, in plain words.

Paid isn’t confirmed until the supplier says so. Until the supplier confirms, your trip shows “confirming”. We tell you as each service is confirmed.
If a supplier can’t do it, you get your money back. You get a full refund for that service, to the way you paid. The rest of your trip stays booked, and our team suggests other options for the same dates.
You see your refund before you cancel. Each service shows its cancellation policy, and the refund amount appears before you confirm a cancellation.
Drivers with checks on record. We only assign drivers whose ID and background checks are recorded with us.
No booking fees. The total at checkout is everything TEND charges. Your bank may add its own fee for paying in another currency.

Cancellation terms for each service are shown before you pay. Cancellation policy

How booking works

What happens with every booking, in plain words.

Paid isn’t confirmed until the supplier says so. Until the supplier confirms, your trip shows “confirming”. We tell you as each service is confirmed.
If a supplier can’t do it, you get your money back. You get a full refund for that service, to the way you paid. The rest of your trip stays booked, and our team suggests other options for the same dates.
You see your refund before you cancel. Each service shows its cancellation policy, and the refund amount appears before you confirm a cancellation.
Drivers with checks on record. We only assign drivers whose ID and background checks are recorded with us.
No booking fees. The total at checkout is everything TEND charges. Your bank may add its own fee for paying in another currency.

Cancellation terms for each service are shown before you pay. Cancellation policy